Crisis Support Protocol
Last updated September 13, 2026
What this page is
This page explains Told’s safeguards for conversations involving suicide or self-harm, their limits, and the human support resources available.
Told is not a crisis service
Told is not a crisis service. It is AI, not a human or a licensed professional. Crisis resources can help you reach human support, but Told does not provide emergency care or human monitoring. If you or someone else is in immediate danger, contact your local emergency services right away.
How Told notices crisis language
Told uses automated safeguards designed to recognize expressions of suicide or self-harm in conversation content and guide responses toward human support. These checks are not a clinical assessment. They can miss context or misunderstand what you mean; do not rely on Told to detect an emergency.
How Told is designed to respond
When relevant safeguards activate, the intended response is to:
- make the AI’s limits clear
- offer information for reaching human crisis support
AI responses can vary or fail, and a conversation or connection can end. Told does not provide crisis counseling. You do not need to wait for its response to contact help.
Crisis resources on screen
Supported conversation screens can show crisis resources with call or text links when relevant safeguards activate. Display and delivery depend on the conversation surface and connection. If a resource does not appear, use the numbers below or contact local emergency services in immediate danger.
The resources Told points to
Which numbers you are given depends on where you are, not on the language you are speaking. Told infers your country once when a conversation starts. It selects South Korea for a Korean location and otherwise uses the United States, including when the country is unknown. The language of the conversation decides the wording you see, not the number.
In the United States:
In South Korea:
- 자살예방상담전화 (Suicide Prevention Hotline) — call 109
Korean-language conversations in the United States are pointed to 988 with a note that saying “한국어” once connected will bring an interpreter onto the call. Told does not offer a Korean-language text shortcut for these conversations. The 988 text and chat services are available in English and Spanish.
Told is for adults
Told is for adults (18+) and is not suitable for minors. The current age question appears after sign-in and asks you to declare your age range. It is not independent age verification.
Contact
Questions about this protocol? Reach us at hello@told.one.