Privacy Policy

What this is

Told is an AI wellness companion for your inner life. You speak, Told listens and remembers what matters to you, and over time helps you see the shape of what you’ve been holding. This policy explains what we collect, how we use it, and the choices you have.

What we collect

Account information. Your email address and, where provided, your name when you sign in using email, Google, Kakao, or Apple.

Voice recordings. Audio from your voice conversations. The current web recording notice remembers acknowledgment on your device; it is not a new consent request at the start of each conversation.

Conversation content and derived information. Text you enter, transcripts, extracted facts, AI-generated reflections, conversation passages and search representations derived from that content.

Emotional context and rhythm. Inferences from conversation content, pauses and speaking pace, including emotional patterns and changes over time. These data are linked to your account and processed by Told and its service providers to personalize your conversations. See Emotional context below.

Usage and support data. Conversation duration, feature interactions, device and account identifiers, technical diagnostics, and information you submit when asking for help or reporting a problem.

Voice data

We record and store the audio of your voice conversations for transcription and the conversation features described here.

Transcription services can distinguish speakers within a recording and attach timestamps to words. Told also processes pauses and speaking pace to personalize conversation timing. Audio and these derived data are processed by the services listed below.

We do not sell your personal information or use your voice recordings for advertising.

How your data is processed

Real-time conversation. During a conversation your audio streams through LiveKit (WebRTC infrastructure) to AssemblyAI or Speechmatics (live speech-to-text). An AI hosted by OpenAI guides the conversation, with deeper reasoning support from Anthropic. Depending on the voice you choose, Cartesia or ElevenLabs converts its replies to speech. If an ElevenLabs voice cannot start, Cartesia supplies a backup voice; if a voice stream fails after starting, OpenAI supplies the final backup. If the AI searches the web, a search phrase is sent to Tavily. That phrase can include information from your conversation.

Post-conversation processing. After a conversation, the recording is transcribed by ElevenLabs, and your transcript is sent to Anthropic for fact extraction and reflection generation, and to Voyage AI for semantic embeddings that power contextual search. Model training and data retention are separate matters. Provider retention and training practices depend on the service, its terms and the applicable settings; processing does not mean the provider immediately deletes the data.

Emotional context

Told uses conversation text and conversational rhythm, including pause length and speaking pace compared with your own usual pace, to shape its responses. Rhythm data and inferred emotional patterns are linked to your account.

AI processing can infer moods, recurring emotional patterns and changes across a conversation. Saved summaries and other information about you may include interpretations of what you shared. These inferences can be wrong and are not a clinical assessment.

This processing involves Told and the Third-party AI processors described below. We do not use this information for advertising.

Notifications

Where check-in reminders are available, you can manage their preferences in the app. Push notifications also require permission in your device settings; device permission and your in-app preferences are separate controls.

Service messages, such as a reply about a problem you reported, can appear in the app separately from optional check-in reminders.

Third-party AI processors

Services used to process conversation data and diagnostics include:

• LiveKit — real-time audio transport (infrastructure; carries your voice audio)
• AssemblyAI — live speech-to-text during conversations (receives your voice audio in real time)
• Speechmatics — live speech-to-text during conversations (receives your voice audio in real time)
• ElevenLabs — text-to-speech synthesis for some voice choices (receives the AI's replies), and speech-to-text transcription after a conversation (receives your recorded voice audio)
• OpenAI — conversational AI (receives conversation text) and automatic backup voice (receives the AI's replies)
• Cartesia — text-to-speech synthesis for some voice choices (receives the AI's replies)
• Anthropic — in-conversation reasoning, fact extraction, and reflection generation (receives conversation text)
• Voyage AI — semantic search embeddings (receives conversation-derived text)
• Tavily — web search (receives search phrases that can include conversation information)
• Datadog — error monitoring, performance diagnostics and screen recordings with masking where enabled (receives interactions, identifiers and diagnostic context; signed-in records can include your name and email address)
• PostHog — product analytics (receives which screens you open and which features you use, linked to account or device identifiers)

On this website, analytics and diagnostics collect page views, interactions and identifiers that can link visits. These records are not necessarily anonymous.

Inside the signed-in app, diagnostics can be linked to your account. Screen recording uses masking where enabled, but masking does not mean all diagnostic information is free of personal data. Error and support records can include route information, identifiers and context about the problem.

Other service providers support hosting, sign-in, billing and customer support. This includes Amazon Web Services for storage and infrastructure, and Slack and Linear for support workflows. Data shared depends on the feature you use and the information you submit. We do not sell your personal information or use it for advertising.

Where your data is stored

Told uses Amazon Web Services in the United States to store recordings and conversation data. This does not mean every service provider processes or retains data only in the United States. Connections to Told are encrypted in transit, and voice recordings are encrypted where they are stored.

How long we keep it

Your recordings and conversation data are kept while your account is active. Our account-deletion policy is to delete your recordings and personal data within 30 days of your request.

Account deletion runs in the background after your request is accepted. Removing current recordings and clearing older storage versions are separate steps; older versions expire through the storage cleanup process. Accepting the request does not mean all copies have already been removed.

Removing an individual conversation from your view is different from deleting your account. The conversation record and its recording are retained until account deletion, and entries derived from it are marked as removed rather than erased. Anonymized usage statistics may be retained.

Your rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated data. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of its sale. We do not sell your personal information.

In-app deletion. Open Settings, choose Delete account, and confirm to request permanent account deletion. Data cleanup continues in the background as described above. Deleting your Told account does not cancel an Apple or Google subscription; manage that subscription through the store.

Questions about voice data. Your rights depend on where you live and how your data is processed. Contact hello@told.one about your voice data or to make a privacy request.

Children

Told is for adults (18+) and is not suitable for minors. The current age question appears after sign-in and asks for a self-declared age range. It is not independent age verification.

Disclaimers

AI wellness service. Told is AI, not a person or a licensed professional. It can make mistakes. It is not psychotherapy, medical care, or a crisis service. See our crisis support protocol for safeguards, limits and human support resources. In immediate danger, contact local emergency services.

Recording and deletion. Voice conversations are recorded. Removing a conversation from your view does not immediately erase its recording. See How long we keep it for account deletion and storage cleanup.

Text mode. Text conversations are also saved and processed by AI services, without recording voice audio.

Changes to this policy

We may update this policy from time to time. If we make meaningful changes, we will notify you by email or through the app before they take effect.

Contact

Questions or requests? Reach us at hello@told.one.